Ordering and payment
Can I pay cash on delivery?
Yes. We accept COD, UPI and all major cards.
Can I change my order after placing it?
Message us on WhatsApp within [X] hours of ordering and we will update it before dispatch.
Delivery
Are the candles packed to survive shipping?
Every jar is boxed with protective inserts and checked before dispatch. If anything arrives broken, send us a photo within 48 hours and we replace it.
Candles and safety
What wax do you use?
We pour with [WAX] wax and cotton wicks. Full ingredients are listed on each product page.
How do I get the best burn?
Burn for 2–3 hours at a time, trim the wick to 5mm each time, and keep away from drafts.
Gifting
Can I add a gift message?
Yes, free on every order. Add it in the cart, and tick "hide prices" if it is going straight to someone else.
Can I send to different addresses?
Yes. Place one order per address, or for 25 or more gifts use corporate gifting and send one address list.
Corporate
Do you make custom or logo candles?
For 25 or more gifts, see Corporate gifting. We send a free mockup within 24 hours.
What is the minimum order?
25 gifts. For 50 or more, ask us for a quote.
Updated [date]
| Region | Delivery time |
|---|---|
| Pune and Pimpri-Chinchwad | [PUNE TEXT] |
| Mumbai, Thane, Navi Mumbai | [MUMBAI TEXT] |
| Rest of India | [INDIA TEXT] |
| Corporate, custom-branded | [Y] working days |
Shipping cost
Free on orders over ₹999. Below that, [SHIPPING FEE].
Cash on delivery
Available across India. [COD RULES]
Courier
Shipped with Shiprocket partners. You get a tracking link by SMS and WhatsApp.
Arrived broken?
Send a photo of the item and the box within [48] hours of delivery. We send a free replacement. No need to return the broken piece.
Returns
[RETURN POLICY: window, condition, which items are excluded (lit or personalised candles), how refunds are paid.]